Shipping policy
Shipping Policy
1. Order Processing Time
Orders are typically processed within [1-2 business days] of receiving your order. Please note that during peak times or holidays, processing may take longer. You will receive an email confirmation with tracking information once your order has been shipped.
2. Shipping Methods and Delivery Times
Currently we offer the following shipping options:
- Standard Shipping: [1-2 weeks] - Free
Delivery times are estimates and begin from the date of shipping, not the date of the order. Delivery times may vary based on your location and the shipping carrier.
3. Shipping Restrictions
We currently only ship to Canada, US, UK, Australia and New Zealand. Unfortunately, we do not ship to P.O. Boxes or military addresses. If you have any questions about our shipping restrictions, please contact our customer service at enquiries@shopeasycart.shop
4. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your order. You can also track your order status directly through your Shopify account.
5. Shipping Delays
While we strive to ensure timely delivery, please note that shipping delays may occur due to factors beyond our control, such as weather conditions, carrier delays, or customs processing. We appreciate your understanding and patience.
6. Missing or Damaged Packages
If your package is lost or damaged during transit, please contact us immediately at enquiries@shopeasycart.shop . We will work with the carrier to resolve the issue and ensure that you receive your order or a refund.
7. International Shipping
For international orders, please note that you may be responsible for any customs duties, taxes, or fees imposed by your country. These additional charges are not included in the shipping cost and will be collected by the carrier upon delivery.
8. Returns and Exchanges
For information on returns and exchanges, please refer to our Return Policy Page. If you have any questions or need assistance with a return or exchange, please contact our customer service team.
9. Contact Us
If you have any questions or concerns regarding our shipping policy, please contact us at enquiries@shopeasycart.shop . We’re here to help!